Return, Refund & Shipping Policy
All Sales Are Final
ALL PURCHASES MADE ON GREEN.ZA.COM ARE NON-RETURNABLE, AND ALL SALES ARE FINAL.
Due to the nature of our products, we do not accept returns or provide refunds once an order has been shipped.
Because we sell consumable hemp-derived products, any product that has left our facility cannot be restocked or resold. This policy helps us maintain product safety, quality, and regulatory compliance.
Please carefully review your order, shipping address, selected product, size, weight, and quantity before completing your purchase.
If you experience an issue with an item or have questions before placing an order, please contact us at R. Our team will be happy to assist you.
Shipping Policy & Delivery Times
At GREENZA, we strive to provide a reliable and efficient shipping experience. Please review our processing, shipping, and delivery policies before placing your order.
Business Hours
Our team operates Monday through Friday, from 8:00 AM to 4:00 PM Pacific Time (PT).
The same-day shipping cutoff time is 1:00 PM PT. Orders placed before the cutoff may ship the same business day when shorter processing times are available. Same-day shipment is not guaranteed.
We are closed on weekends and recognized holidays. Orders placed during these periods will be processed on the next available business day.
UPS Next Day Air
Due to elevated temperatures and processing requirements, UPS Next Day Air orders are shipped Monday through Thursday.
UPS Next Day Air orders are not shipped on Fridays.
Orders placed on Friday with overnight shipping will be delivered on the next available business day. We do not offer Saturday overnight delivery.
Please review the expected delivery date before placing your order and plan accordingly.
Processing Time
Most orders are processed within 2–3 business days after they are placed.
Processing time is separate from shipping time and is not included in the carrier’s estimated delivery period.
Once your order has been processed, it will be shipped using the shipping method selected during checkout.
Orders may require additional processing time during holidays, promotional periods, unusually high order volume, or verification reviews.
Shipping Methods
Non-Bulk Products
Non-bulk products include:
- Flower quantities under 28 grams
- Multiple flower packages of 28 grams or less
- Gummies
- Pre-rolls
- Concentrates
Non-bulk products may be shipped through USPS or UPS, depending on the product, destination, availability, and applicable shipping restrictions.
USPS Priority Shipping
USPS shipping is offered through Priority Mail at a flat rate.
| Package Weight | Shipping Cost | Orders Over $100 |
|---|---|---|
| Under 1 lb | $12 | Free |
| Over 1 lb | $15 | Free |
Please note that USPS packages may experience delays, and tracking information may not always update consistently.
For more reliable tracking and estimated delivery dates, we recommend selecting UPS when available.
UPS Shipping
UPS shipping rates are calculated based on:
- Package weight
- Package dimensions
- Delivery location
- Selected shipping speed
- Adult-signature requirements
The final UPS shipping price will be displayed during checkout.
No Ground Shipping
We do not offer ground shipping options.
This policy is intended to reduce extended exposure to heat, weather conditions, excessive handling, and other environmental factors that could affect product quality during transit.
Bulk Products
Orders containing bulk products are shipped exclusively through UPS.
Bulk flower orders require an adult signature at the time of delivery.
Bulk products include:
- ¼ pound of flower
- ½ pound of flower
- 1 pound of flower
- Bulk pre-roll orders
Multiple individual flower packages of 28 grams or less that collectively total ¼ pound or more are not automatically classified as bulk products unless otherwise stated during checkout.
| Product | Size | Shipping Method | Shipping Price | Adult Signature |
| Flower | ¼ pound | UPS | Based on weight and location | Required |
| Flower | ½ pound | UPS | Based on weight and location | Required |
| Flower | 1 pound | UPS | Based on weight and location | Required |
| Bulk pre-rolls | All bulk sizes | UPS | Based on weight and location | Required |
Shipping Costs
Shipping costs are calculated according to the weight and dimensions of the order, delivery location, selected shipping method, and any applicable signature requirements.
The final shipping cost will be displayed during checkout before the purchase is completed.
Estimated Delivery Times
Estimated delivery times vary depending on the selected shipping method and destination.
Typical delivery estimates are:
- USPS Priority Mail: 3–7 business days
- UPS: 1–5 business days, depending on the destination and selected service
All delivery dates are estimates provided by the shipping carrier and are not guaranteed by OFFDAY.
Delivery delays may occur due to circumstances outside our control, including:
- Severe weather
- Holidays
- Carrier service interruptions
- Mechanical problems
- Labor disputes
- Incorrect carrier routing
- Peak-season shipping volume
- Government inspections
- Natural disasters
- Other unforeseen circumstances
Damaged, Defective or Incorrect Orders
Please inspect your order immediately after delivery.
If your order arrives damaged or defective, or if you receive the wrong product, contact us within 72 hours of the carrier’s recorded delivery time.
Your message must include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the exterior shipping package
- Photographs of the shipping label
- Photographs showing any visible damage
Please keep the original product and packaging until our team completes its review.
Depending on the circumstances and the results of our review, we may provide a replacement or another appropriate resolution.
Reporting an issue does not automatically guarantee a refund, replacement, credit or other compensation.
Carrier Responsibility
UPS, USPS and any other shipping providers used by OFFDAY are independent third-party carriers.
Once a package has been transferred to the carrier, OFFDAY does not control the carrier’s transportation schedule, tracking updates, routing decisions or delivery operations.
We are not responsible for delays caused by:
- Weather conditions
- Mechanical problems
- Incorrect carrier routing
- Labor strikes
- Peak-season volume
- Carrier service interruptions
- Natural disasters
- Other circumstances beyond our reasonable control
No Refunds for Carrier Delays
We do not provide refunds, credits or complimentary replacements solely because a carrier delivers a package later than its estimated delivery date.
Shipping estimates provided by UPS or USPS are not guaranteed delivery commitments from OFFDAY.
This policy includes delays caused by:
- Weather conditions
- Mechanical problems
- Incorrect carrier routing
- Peak-season delays
- Labor disruptions
- Service interruptions
- Any other carrier-related circumstances outside our control
Customer Responsibility
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before completing your purchase, please verify:
- Recipient’s full legal name
- Street address
- Apartment, suite or unit number
- City
- State
- ZIP code
- Phone number
- Email address
GREENZA is not responsible for delayed, lost, misdelivered or returned packages caused by an incorrect, incomplete or undeliverable address provided by the customer.
Additional shipping fees may apply if an order must be reshipped because incorrect or incomplete information was entered during checkout.
Address Changes and Delivery Redirection
Orders are shipped only to the original address provided during checkout.
Once an order has entered processing or has been shipped, we cannot guarantee that the shipping address can be changed.
If a customer asks the carrier to redirect a package after shipment—including redirection to a UPS Access Point, UPS Store, holding facility, alternate residence or another address—OFFDAY is not responsible for any resulting:
- Loss
- Theft
- Damage
- Misdelivery
- Failed delivery
- Delay
Our shipping coverage applies only to the original shipping address entered during checkout.
Transit and Delivery Coverage
GREENZA is responsible for eligible shipping issues only while a package is actively in transit and has not yet been marked as delivered by the carrier.
Once UPS, USPS or another carrier marks a package as “Delivered,” OFFDAY’s responsibility for loss, theft or damage ends.
If tracking shows that your package was delivered but you cannot locate it, please:
- Check all entrances, mailboxes and secure delivery areas.
- Ask household members, neighbors, building staff or property management.
- Review any available security-camera footage.
- Contact the shipping carrier directly to request delivery details or open a missing-package investigation.
Packages that are marked as delivered are not automatically eligible for a refund, store credit or replacement.
Carrier or Fulfillment Errors
If an order is returned or undeliverable because of an error made by GREENZA, such as an incorrect shipping label created by our fulfillment team, we will review the matter and may reship the order at no additional cost.
If a carrier confirms that a package was lost or mishandled while in transit, we will review the carrier’s investigation and determine the appropriate resolution.
Customers must cooperate with any carrier claim or investigation and provide requested information when necessary.
Order Verification
To protect customers and prevent unauthorized transactions, certain orders may require additional identity, age, payment or address verification before shipment.
Failure to complete a requested verification may result in delayed processing or cancellation of the order.
GREENZA reserves the right to cancel or decline an order when we cannot verify the customer’s age, identity, payment information or shipping eligibility.
Shipping Restrictions
We ship products only to destinations where the sale, possession and shipment of those products are permitted.
Customers are responsible for understanding the laws and regulations applicable to their delivery location before placing an order.
We reserve the right to decline or cancel orders being shipped to restricted jurisdictions or locations where delivery is prohibited or unavailable.
Policy Acceptance
By placing an order through GREENZA.ZA.COM, you confirm that you have reviewed, understood and agreed to this Return, Refund and Shipping Policy.
For questions regarding an order or this policy, contact us at:
GREENZASUPPLY@GMAIL.COM